Welcome to Turrall Flies!

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Terms & Conditions

Cancellation Rights

You may return the goods to us within 14 days of receipt in mint condition and we will issue an immediate refund. 

Alternatively and in accordance with the distance selling regulations we will be happy to provide a refund or exchange for any item provided. Please contact us within 7 working days of your order receipt via a durable form such as post. We can then arrange for your refund to be processed (this may take up to 30 days). As part of your contract with us you are required to return any unwanted items to us within 30 days of cancellation. We can either arrange collection (at your cost) or you may arrange to return the items to us. Please note that you are obliged to have taken reasonable care of the items and we reserve the right to deduct the cost of recovering the items should you not return them to us within 30 days of cancellation.


Price Pledge - Turrall Flies promises to match any identical item genuinely advertised cheaper elsewhere by one of our competitors who have the item in stock. It is our company aim to encourage more people to use the Internet as a means of purchasing quality fishing tackle. As a result you will find some of the prices and deals on this site are more competitive than in our printed catalogue. Our price pledge refers to UK sourced products available ex stock and excludes magazine flag flap offers. We reserve the right not to offer our pledge on liquidated, end of line or OEM items, prices that have been printed incorrectly or prices when the supplier cannot supply owing to lack of stock. Price pledge refunds will be made in the form of discount/credit at the time of ordering.


Free Postage Offers -Please note free postage credit is only redeemed against postage rates, the maxiumum standard rate being £6.50. Any postage credit remaining will not be deducted from the goods total when the order is processed. 
This may not be reflected on the initial email confirmation but will always be shown on the invoice supplied with the order. The amount charged will always be the cost of the goods as shown on the website, with free postage in accordance with the advertised offer.


Product Exchanges & Refunds - If you need to exchange a product for an alternative (for example if you have the incorrect size jacket) please do so by sending the unused and as new goods with the original packaging, all labels and tags back to us within 14 days of receipt by a secure delivery method. We recommend you use Royal Mail recorded or special delivery or a courier as we cannot be held responsible for non-arrival of goods.

Please enclose a copy of the original receipt or invoice. Please advise what the reason for the return is and the action you require regarding a replacement or alternative. This will allow us to gain all the relevant information and to process the return as quickly as possible. On receipt of the goods we will inspect the products to ensure they meet our requirements.

You are responsible for return postage costs to us and the goods must be in an unused and as new condition. We will pay for postage costs for the new item being returned to you except for orders outside of the UK. We reserve the right to refuse any return if they do not meet our conditions above. Please see below for further requirements.
 
If you have any queries regarding postage or would like a more detailed quotation please phone customer service on  +44(0)1656 650604
Delivery: UK Customers

Orders are assigned varying P&P costs depending on the weight of the goods.

98% of all orders placed before 3pm Monday - Thursday are delivered within 1-2 working days 

Light weight items (hooks, floats, lines, lures etc) orders are charged £2.95 P&P.

Medium weight items (reels, bite alarms etc) orders are charged £5.50 P&P.

Heavy weight items (rods, luggage, bivvies, chairs etc) orders are charged £6.50 P&P. 

N.B. If the wrong postage option is selected we will alter the postage cost during order fulfilment.


Delivery: Highlands, Islands & Isle of Man 

Please email or telephone for quoatation


Delivery: Eire & Northern Ireland

Please email or telephone for quoatation


Delivery: Overseas Orders

Please email or telephone for quoatation


Ordering (UK) - All prices quoted are in Sterling (UK Pounds) and include VAT at 20%. Due to fluctuations in supplier price, we reserve the right to change our prices without notice. Any such price changes will be applied instantly to this web site allowing you to be aware of them before ordering. Errors and omissions excepted. Our VAT registration number is 331 1652 95
 
Ordering Outside the UK - All prices quoted are in Sterling (UK Pounds) and include VAT at 20%. In order to simplify prices we charge exactly the same price to all overseas customers and, in the case of customers outside the European Economic Community who are not liable for VAT, we allow for the fact you are paying the same price for the goods by reducing the carriage charges to compensate. Due to fluctuations in supplier price, we reserve the right to change our prices without notice. Any such price changes will be applied instantly to this web site allowing you to be aware of them before ordering. Errors and omissions excepted.


Special Offers & Free Gifts - All special offers are subject to availability. Free gifts and special offer discounts are only available at the time of ordering. If no free gift is specified on your order, none will be sent. Only 1 free gift can be claimed per order.
Please note that the Free gift value excludes postage.


Making a contract with us - When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm we have received your order.
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will email you to inform you of this. If the goods you order are not available we will contact you.


How to place an order - Orders are made by selecting the items you wish to purchase, and these are added to your online shopping basket. Once you are ready to pay for your order, click the Checkout button.
This will take you to a page showing the items in your basket. At this point you may enter the codes for any promotional vouchers or gift vouchers you may have. Once you are ready to continue, click the Place Order button.
From this point onwards, all information is transmitted securely. If you are a new customer, enter your email address and click the Go to Order Form button. If you have shopped with us before and have created a user account, enter your email address and password and click the Get My Information button.
On the next page, enter your details, cardholder address, delivery address and payment card details. All fields marked with an asterisk (*) are required and cannot be left blank. In addition, certain characters (such as '&', '$', '%') are considered invalid and you will receieve an error should you try to use these in any of the input boxes.
Once you have entered your details and you are happy they are correct, click the Confirm Details button. This will give you the opportuninty to review your order details before placing your order by clicking Confirm Order.
Errors and Omissions - In the rare event that there is an error on our site or in our catalogue, we reserve the right to cancel any order placed for the affected items.